Return & Refund Policy

This policy explains the conditions for replacement requests and order cancellations for purchases made through Pariseva Pariwar. Please review the details below before submitting a request.

A delivered product may be considered for replacement only if it is damaged or incorrect. Replacement requests for other reasons are not covered by this policy.

• The request must be submitted from the relevant order page within 72 hours of the recorded delivery time. A request made at exactly 72 hours is accepted; a later request is not accepted under this policy.
• Select the product and quantity, choose the reason, provide a short description, and upload photographs of the item to support the request.
• The Wellness Hub reviews each request and may approve or reject it based on the information provided.
• If approved, the replacement is provided at no additional charge.
• An approved replacement does not result in a cash refund or wallet credit.

Wallet, online-payment and cash-on-delivery (COD) orders may be cancelled before dispatch, subject to the order's status and delivery method.

• Cash on delivery: A COD cancellation does not create a refund.
• Prepaid orders: Cancelling a prepaid order records a refund request; it does not mean that the money has already been returned.
• Online Pay on Delivery: Orders identified in the platform as “Online Pay on Delivery” are not refunded under this policy.
• Approved replacements: A replacement is not converted into cash or wallet credit.

Refund requests and order decisions remain subject to applicable law. Nothing in this policy is intended to exclude rights that cannot lawfully be excluded.

1. 1
   Open your order

   Go to the relevant order in your account and choose the replacement or cancellation option available for that order.

2. 2
   Provide the details

   For a replacement, select the product and quantity, choose a reason, describe the issue and upload clear photographs.

3. 3
   Wait for review

   The Wellness Hub will review the request and decide whether it can be approved. Submitting a cancellation or refund request is not confirmation that a payment has been returned.